Refund/Cancellation Policy

  • Refund Window:
    • You have 12 hours from the time of placing the order to cancel your order for a full refund.
    • Items must be returned in new, resalable condition.
    • Items must be returned with all original packaging and accessories.
  • Refund Process:
    • To cancel an order, please email us at support2ultrathings.in
    • In your email, please include the following information:
      • Your order number
      • The reason for the cancellation
    • We will process your refund within 4-7 business days.

Refund Requirements:

  • Proof of purchase
  • Original packaging
  • All accessories
  • Item must be in new, resalable condition

Exchange Policy:

  • If you receive a damaged item, please contact us immediately.
    • We will send you a replacement item or issue a refund.
  • If you receive a misplaced order, please contact us immediately.
    • We will send you the correct item or issue a refund.
  • If you are not satisfied with your purchase, you may request a refund after giving proper explanation why you think you deserve it.
    • We will review your request and make a decision on a case-by-case basis.

Mode of Refund:

  • If the order is prepaid, you will receive a refund by the same mode of payment that you used while placing the order.
  • If the order is COD, you will need to provide your bank details or UPI ID.
    • Refunds may take up to 4-7 business days to process.

Contact Us:

  • If you have any questions about our refund/cancellation policy, please contact us at support@ultrathings.in

Refund/Cancellation Policy Timing:

  • All refunds and cancellations must be processed within 12 hours of the date of purchase.
  • Refunds and cancellations received after 12 hours will not be accepted.
  • All refunds and cancellations must be processed during regular business hours (Monday-Friday, 9am-5pm IST).
  • Refunds and cancellations received after regular business hours will be processed the following business day.

International Refunds:

  • International refunds are accepted.
  • International refunds will be subject to additional shipping charges.
  • Please contact us for more information about international refunds.