- Refund Window:
- You have 12 hours from the time of placing the order to cancel your order for a full refund.
- Items must be returned in new, resalable condition.
- Items must be returned with all original packaging and accessories.
- Refund Process:
- To cancel an order, please email us at support2ultrathings.in
- In your email, please include the following information:
- Your order number
- The reason for the cancellation
- We will process your refund within 4-7 business days.
- Proof of purchase
- Original packaging
- All accessories
- Item must be in new, resalable condition
- If you receive a damaged item, please contact us immediately.
- We will send you a replacement item or issue a refund.
- If you receive a misplaced order, please contact us immediately.
- We will send you the correct item or issue a refund.
- If you are not satisfied with your purchase, you may request a refund after giving proper explanation why you think you deserve it.
- We will review your request and make a decision on a case-by-case basis.
Mode of Refund:
- If the order is prepaid, you will receive a refund by the same mode of payment that you used while placing the order.
- If the order is COD, you will need to provide your bank details or UPI ID.
- Refunds may take up to 4-7 business days to process.
- If you have any questions about our refund/cancellation policy, please contact us at email@example.com
Refund/Cancellation Policy Timing:
- All refunds and cancellations must be processed within 12 hours of the date of purchase.
- Refunds and cancellations received after 12 hours will not be accepted.
- All refunds and cancellations must be processed during regular business hours (Monday-Friday, 9am-5pm IST).
- Refunds and cancellations received after regular business hours will be processed the following business day.
- International refunds are accepted.
- International refunds will be subject to additional shipping charges.
- Please contact us for more information about international refunds.